Refund & Trial Policy
Last updated: 15 August 2026
This policy applies to ongoing / monthly courses (tuition, Quran, mehndi, computer training, and similar recurring services) booked through UstadGhar.
1. Free 3-Day Trial
- Every new monthly course starts with a free 3-day trial. No payment is due during the trial.
- If you are not satisfied with your trainer during the trial, we will assign you a different trainer at no cost.
- You may request more trial days if needed, up to a maximum of 5 days total. We cannot extend the trial beyond 5 days, as this would be unfair to the trainer, who is not paid for trial days.
2. After the Trial
- If you confirm you are satisfied with your trainer, the course continues for a full 1-month commitment.
- Once you have confirmed after the trial, the month's fee is not refundable even if you choose to stop partway through - your trainer has already committed their time based on your confirmation and must be paid for that month.
- You are always free to discontinue at the end of any month with no penalty. Simply inform us before the next month begins.
3. Payment Must Go Through the Platform
All trial-to-paid transitions and first-month payments must be made through UstadGhar - never directly to the trainer. This protects your payment and keeps you eligible for trainer replacement and support. Paying a trainer directly, outside the platform, removes this protection entirely (see Section 4).
4. Off-Platform Arrangements
UstadGhar is only responsible for bookings, payments, and communication made through the platform. If you and a trainer arrange payment, scheduling, or any other agreement outside UstadGhar(e.g. direct cash payment, sharing personal contact to bypass the platform), we are not responsible for any resulting loss, dispute, missed classes, or safety issue. Please keep all bookings and payments on-platform to stay protected.
5. One-Time Sessions
One-time services (consultation, single home visits, etc.) follow the payment terms shown on the Pricing page: 50% upfront, 50% after the session is completed. Cancellations with less than 24 hours' notice may forfeit the upfront payment, as described in our Terms of Service.
6. How to Request a Refund or Trainer Replacement
Contact us through your dashboard messages or at info@ustadghar.online during your trial period, or before your next month begins. We aim to respond and resolve refund/replacement requests within 2-3 business days.
7. Contact
UstadGhar · Karachi, Sindh, Pakistan · info@ustadghar.online